Frequently Asked Questions (FAQ's):
Manufacturers frequently evaluate the performance of their in-use vehicles by borrowing vehicles back from their customers. This is often done as part of the manufacturer's on going program of continual product improvement. All parts of the vehicle may be evaluated but often the manufacturers are most interested in the vehicle's emission performance.
When Boshart Engineering conducts a program such as this on behalf of one of the automobile manufacturers, potential participants have questions regarding the program that may not be covered in the letters that they have received. If you are a potential participant and have additional questions the following FAQ's may answer them. Of course, you are welcome to call either office to discuss your participation with one of our procurement specialists.
Q: Will there be any hidden or additional costs that I will incur? A: No, there will never be any bills or charges for your participation. Boshart Engineering pays for the rental car, fuel, car wash and any other incidental charges that may occur.
Q: Will any of the work performed on my vehicle affect the warranty or lease?
A: No, any necessary parts change (if needed) is performed by certified mechanics using only manufacturer-approved parts.
Q: What happens if I have a problem with the rental car? A: You call Enterprise Rent A Car at 800-RENT-A-CAR (800-736-8222). Be sure to have the pink rental agreement handy. You may also call the Boshart Engineering office in Ann Arbor, Michigan or Ontario, California (see below), if you need any further assistance.
Q: If I participate, will my personal information be sold or given to any other business? A: No. The only companies that have access to your information are Boshart Engineering and the manufacturer sponsoring the testing.
Q: Will you ever call me and/or try to sell me something?
A: No. We serve as a liaison between you and the manufacturer's research and development office. We do not sell any products.
Q:Will my car be driven by anyone other than Boshart Engineering qualified drivers?
A: No. The only time the vehicle is on the road is from the point of pick-up to delivery to the manufacturer's testing facility. At that location it is driven on a test dynamometer. Following emission testing the vehicle will be returned to you in the same condition it was taken to the test laboratory.
